Your business is losing revenue you don't even see.
I help local business owners stop losing revenue to missed opportunities, capturing every lead, call, and review before a competitor does.
Get a clear plan and the support to execute it, without becoming the bottleneck in your own business.
Schedule Your Free ConsultationThree outcomes that matter to owners who are ready to grow
Every missed call, unrequested review, and cold lead gets caught before it costs you the sale
A missed call before a competitor picks up, a review nobody thought to ask for, a follow-up that never happened. Those gaps close when the right infrastructure is in place.
Marketing and follow-up that run consistently, whether you're in the room or not
Fragmented campaigns, scattered outreach, and manual follow-up get replaced with organized systems that work whether you're in the room or not.
A clear plan, with real support to carry it out
Not knowing how much is slipping through the cracks is its own kind of stress. A focused engagement gets specific about what's actually broken and builds a roadmap you or your team can run with, plus the support to carry it out.
Clarity, heart, and doing exactly what I said I'd do
“I had an idea of what to expect going in, and it exceeded my expectations in every area.”Kyle, client
“You're an expert in what you're offering. At no point did I feel like I was working with someone who was trying to figure it out. Having an expert in your back pocket saves so much time and so much money.”Julie, client
You're good at what you do. But leads are slipping through, calls go unanswered, reviews never get asked for, and it's costing you revenue you don't even see.
You're running a business or a nonprofit, and it's real: revenue's coming in, the work is solid, and you're still the one selling, scheduling, following up, and handling a lot of the marketing yourself.
The business works because you make it work. Which means it's also capped at what you can personally hold together. A call goes unanswered. A review never gets requested. A lead goes cold because nobody had a system to catch it. Not because you don't care, but because there are only so many hours and you're already in all of them.
What you need isn't more hustle. It's a way to build the infrastructure that lets the business run with more consistency, capture more of what it's already earning, and grow without requiring more of you personally.
- Every missed call, unrequested review, and cold lead gets caught before it costs you the sale
- Marketing and follow-up that run consistently, whether you're in the room or not
- A clear plan, with real support to carry it out
That's where I come in: 20+ years running marketing and communications systems inside complex organizations, now applied to owner-operated businesses ready to grow past the point where the owner is the system.
Simple, focused, and built around your business
One goal, sized to your business. Most engagements run 90 days. More complex businesses may need a bit longer.
Diagnose.
Start further back than the symptom. Before anything gets built, we get clear on what you're actually trying to solve, and what's been quietly costing you along the way.
Plan.
A prioritized roadmap, built specifically around your business. You'll know exactly what's getting fixed and in what order.
Build.
The systems, automations, and follow-up your plan calls for get built and running before the engagement wraps.
Measure.
A short check-in with real results. What moved, what didn't, and what's worth adjusting.
Jennifer Heitz
Growth & Operations Consultant20+ years catching the things that quietly cost businesses money before they add up.
For over 20 years, I worked inside complex, highly regulated organizations, including nearly a decade at Kaiser Permanente Northwest, where I managed budgets and turned dense, complicated information into communications people could act on. Somewhere in there I became the person who noticed when something was about to fall through the cracks and built the system to catch it before it did. Programs I built were adopted from regional pilots into national standards.
Now I bring that same skill to small and mid-sized service businesses. I help owners fix what's falling through the cracks: missed calls, slow lead follow-up, reviews that never get asked for, processes that eat hours nobody has to spare, so they can grow without burning out.
One client was buried in manual admin, chasing contracts, payments, and reminders by hand. We automated the busywork, freed up 15 hours a week, and she took on four new clients inside 90 days. Another cut admin time by 30% and used that reclaimed capacity to bring on five more clients.
I'm not another task on your plate. I'm a strategic partner who finds the one or two things costing you the most time and revenue, then builds what closes those gaps for good.
If your business is ready to grow past the point where you're the one holding everything together, I'd like to hear what you're working with.
Start with a conversation. No obligation, no pitch.
A free 30-minute consultation is the first step. We'll look at where your business is right now, where the gaps are, and whether there's a fit worth exploring.
- Walk through what's actually going on in your marketing and operations
- Identify where leads, customers, or capacity are being lost
- Clarify what a focused engagement could address and what the next step looks like
30 minutes. Focused. Useful whether we work together or not.